Hello Amanda,

We are sorry to hear about your delivery experience with Ted Baker.

Ted strives to offer a fast, efficient and easy to understand delivery service, so that all customers are able to track their orders and updates are readily available.

Wherever we are not able to deliver within the time-frames on our website, our team are on hand to help and resolve any delivery issues wherever possible and you will receive a refund for any delivery costs where suitable.

Any problems or queries with your order, our friendly customer service teams in store and online are available to help. You can reach out to our team via ask.ted@tedbaker.com or on 0808 178 7366.

Thank you for your feedback, this has been noted and taken for future reference.

Best wishes,

Ted’s Team.