Shocking
Shocking service
I purchased a race team Santacruz megatower paying £4.850 for it
I received the bike full of dirt nor even cleaned at all, the dropper post didn’t work, the forks damage on the lower legs is unreal and in need of service.
I understand these bikes will show some use but for that price I would assume it would have been in better condition.
This is the second Santacruz I owned and I will never ever buy from this people again.
I did receive a call to tell me that they check and it was alright, of course they wouldn’t have said they checked it was terrible but they decided to send it like that anyway.
It is a shame for a Santacruz reseller to tarnish its reputation in such a way.
Well, one less customer what a disappointment.
Reply from Stif Mountain Bikes
We're sorry that you feel this way. In response, we'd like to point out that the bike had been fully stripped down and serviced before being listed for sale. It was definitely clean.
The bike was being sold off at half it's original retail price, due to the fact it'd been raced by a member of our team. It was priced fairly. The fork had some scuffs to the lowers, which were visible in the pictures on the website.
We agreed to take the bike back, you advised us it hadn't been ridden in your ownership. We arranged the courier to collect. When we finally received the bike back (you made it difficult for the courier to collect), it had a BIKE PARK WALES ticket attached to it, which meant that you'd not only ridden the bike, but taken it to a downhill bike park! You also insufficiently packaged the bike, so that in transit, the bike came out of the packaging, causing damage to the fork lowers