Hello Richard,

Thank you for taking the time to leave your review.

Since leaving your review, I’m pleased to note that you have managed to speak with our Special Assistance Team and booked assistance for your flights.

I would like to offer my sincere apologies for any difficulties you faced traying to contact us, our phonelines have been very busy and we are trying our very best to assist all customers.

We look forward to welcoming you on board and I hope you have a lovely flight.

Thanks again for your review.

Kind regards,



Rebecca Wilkinson
Customer Service Executive