Their call system is a complete joke, it doesn't matter what option you select, their system always puts you through to the incorrect department and the call takers have the cheek to actually blame the customer. They admitted on the phone that they receive countless complaints about this but won't improve it, says a lot that. Their fees are extortionate and they are now illegally charging customers who cancel within the 14 days cooling off period. They attitude of the call takers is very unprofessional, they just want your money then couldn't care less about anything else. Won't be using again.