Paid the vet instead of us
Paid the vet instead of us, as has happened in the last 8 months with our dogs ongoing issues. Because of wife’s ill health I needed my name on policy too. Called them and thought we’d sorted it out only to get a mail from them today to start the process over again. Admin needs improving I’d say.
Reply from Animal Friends Insurance
Good Morning Martyn,
I'm sorry to hear that your experience with us recently has not been a satisfactory one.
Unfortunately, we haven't been able to locate a policy using the details provided in your review. If you would like to discuss your experience with us further, our team are available on 0344 557 0300 from 09:00-17:00, Monday-Friday, or you can send us an email to feedback@animalfriends.co.uk.
Kind regards, Kelly - Animal Friends Insurance