Lost a customer today.
Lost a customer today.
I went in for two specific items and it should have been a quick visit.
1. The queue to pay was extremely slow and took ages to actually get anywhere. They eventually opened another till but there was a long delay.
2. When I was being served, it turned out that neither of my items had a barcode on them. The cashier made me feel like this was my fault and that I had caused such a massive inconvenience. He went off to find another item with the barcode on (which also seemed to take ages). I don't feel that it is my responsibility to make sure that the products have barcodes on them.
3. The price of my items scanned higher at the till than the label on the shelf. I did mention this to the cashier who wasn't interested. I was losing my patience at this point, so just paid the higher price and left. Would be better if the shelf prices were accurate.
I won't be returning.
Reply from GO Outdoors
Hi Jake,
Thank you for taking the time to leave a review.
I am sorry to hear that you have had a bad experience in our store and I can understand how upsetting this can be.
Our store staff are always friendly and informative when customers visit our stores and in this occasion it does seem very rare for our staff to act in this manner, I want to offer my sincerest of apologies.
If you would like to discuss this further please contact us at onlinereviews@gooutdoors.co.uk quoting reference #10501522 in the subject heading, please provide the store location, time and the date you visited and the experience in as much detail as possible and we can look into this for you.
Regards,
Daryl,
Go Outdoors Online Review Team.