Delivery was late
Delivery was late; tracking didn’t work and it was delivered to the wrong address! Oh and the box had clearly been thrown around as it was damaged. The Range need to reconsider using DHL as a partner delivery company. Very disappointing. Plus side; the mower works and the Grass is cut!
Reply from The Range
Good Afternoon Stephen,
I am sorry to hear about your experience with your online order. This is certainly not the service we aim to provide for our customers. I can assure you that this feedback is reviewed by our head office to see how we may improve the service that we offer and the customer experience. If you would like any further help or assistance on this matter, please don't hesitate to contact us. You can find out how to contact us by visiting https://www.therange.co.uk/contact. I hope you will consider shopping with the Range in the future as we would like the opportunity to prove that this was not indicative of the service we offer. I apologise for any inconvenience and disappointment caused by your experience.
Kind Regards
Judy