Same bad experiences as many others
Placed on order and based on estimated delivery times was confident it would arrive by the time I needed it.
After waiting until the day before the last estimated delivery date I chased my order because I had heard nothing.
As the order was a gift with my email contact I stated that had the order not been sent for the order to be cancelled and my money refunded.
Conveniently I was told my order was on its way and shortly after the order status changed. I had ordered two movies however and only one had apparently been sent.
In doing so Dodax ignored my request to cancel before the shipment had been posted and only have seemingly posted half the order.
As I type I am still waiting for a delivery of anything. I needed the products by yesterday at the latest (and the estimated delivery latest was May 4th). Effectively because both movies were a birthday gift I have had to buy a gift I should not have had to and still not received anything.
When nothing arrived Saturday I have sent another email explaining how poor the service is and have requested yet another refund because I have not received any goods. The second movie with regards order status is still only in progress and I have been told by Doda it is on its way separately. This would indicate the IT systems are either faulty or the movie has not been posted?
I find when you have to chase a company that is not good. I also appreciate that things sometimes do not go to plan. It is at that point a good customer service team keep you informed and give you other options, they should not offer excuses. Ordering online a lot I also find it good practise that a company should only take your payment when they despatch the product you have ordered. It seems that although Dodax are slow to send things they are very quick to take your money.
Also be a little wary, they also sell on Amazon. I should have learned my lesson after placing an order through Amazon with Dodax. That movie did arrive but my did it take an awfully long time to come.
This is a real shame because if they got their act together they have some decent products on their web site, its just a pity the battle is seems to be to actually receive them!