Beware your promo code may not be honoured.
For those thinking you may have been lucky enough to receive a promo code beware for a number of reasons.
On my last order I attempted to use a 50% off code and when I tried to use it is said it had been applied. The actual amount of my order had not changed however. As I was worried before completing my transaction I checked the online support pages by uber eats. When you read the payment section the advice on offer is to wait for your order to arrive before bringing this to uber eats attention. To me this meant that perhaps the price remaining the same and the applied discount would be applied at that point.
To make sure I applied the promo code again and it refused because I had already applied the code. This re-assured me the code had been accepted on my first attempt.
Therefore I placed my order thinking the system would amend itself later and the promo would be applied.
Then I checked my paypal account and notifications. The amounts taken from this account were for the full amount with no promo applied.
At this point I contacted uber eats support (I do this online to create a paper trail) and pointed out the promo code I had only been sent the day before had not worked. I was hoping this would be sorted but instead the explanation was the restaurant did not accept the promo code. At no point during the transaction did the uber eats site say the promo was invalid (apart from the second attempt which stated it had already been applied).
When you consider that you do not get a warning the code does not apply and uber eats own automated advice infers that the amounts can vary from transaction to delivery be very careful.
I found myself expecting a cheap meal last night and a response today from uber eats support which quite frankly was patronising. This was followed by yet another email with yet another promo code!
I have deleted my account and attempted to unsubscribe from uber eats emails.
My advice is order direct from the restaurant. You may not get a promo code which may or may not work but you will avoid the fee you pay uber eats and be guaranteed to save money on every transaction by doing that.