Bought one of their radios under two years ago so it should still be under warranty (they give a two year warranty). The asked me for all details which I provided and then they told me to go back to Amazon. Amazon sent me to them as it's over a year. I replied, explained this and now they have started ignoring emails. I'm now in there process of looking at my legal options with my credit card company. Looking at the reviews here, seems I'm not the only who finds them to be less than reputable. Go elsewhere, gofer a brand like Sony who will look after you as a customer.