Dear D Brewer,

Thank you for reviewing your experience of ordering with Blackwell's. We are sorry to hear you are unhappy with the level of service received in regard to receiving your order, please accept our apologies for the disappointment caused in the delay in transit on this occasion. Should you wish to discuss your order in detail, please do not hesitate to email blackwell.online@blackwell.co.uk with the subject header 'Trustpilot Ref 0146 F.A.O Hannah'.

Thank you for placing your order with Blackwell's.

With best wishes,

Hannah

Blackwell's Online Customer Service