Truly bad customer service
Hand on heart easily the worst customer service I have experienced in the last 10 years! Would never purchase from them again as it is way more hassle than it's worth when things go wrong with your order. Constant phone calls and messages sent to try and resolve a very simple problem with my order. The staff I dealt with just didn't care. They were lacking professionalism entirely. My recommendation is to take your business elsewhere as it's simply not worth the bother you may have if things go wrong. Would not recommend them to you even if they were the only option. I know this seems dramatic, but all that I have said is absolutely true.
NOTE: I have observed that they often use inauthentic, 'template style' replies on here. Previously, they stated that they had contacted me in relation to my problem. That simply did not happen. Zero contact was made. Unprofessional in the extreme.
Reply from Viking Direct