Review of Viking Direct


Rated 1 out of 5 stars

Truly bad customer service

Hand on heart easily the worst customer service I have experienced in the last 10 years! Would never purchase from them again as it is way more hassle than it's worth when things go wrong with your order. Constant phone calls and messages sent to try and resolve a very simple problem with my order. The staff I dealt with just didn't care. They were lacking professionalism entirely. My recommendation is to take your business elsewhere as it's simply not worth the bother you may have if things go wrong. Would not recommend them to you even if they were the only option. I know this seems dramatic, but all that I have said is absolutely true.

NOTE: I have observed that they often use inauthentic, 'template style' replies on here. Previously, they stated that they had contacted me in relation to my problem. That simply did not happen. Zero contact was made. Unprofessional in the extreme.

April 22, 2022
Unprompted review

Reply from Viking Direct

Good Afternoon Henry

We really appreciate your feedback and are truly disappointed to hear that you are not happy with the service you have received.

We have sent an email requesting more information to enable to assist you.

Many Thanks

The Viking Team