Seeming good product but I hate to be…
Seeming good product but I hate to be given a helpline number that when I call it says ‘ too busy can’t take your call’ and then hangs up! Totally unacceptable! I was at the point of choosing a different provider.
It’s unbelievable that you then send an email saying you value customers!
Reply from Staysure Travel Insurance
Good Morning Anthony
Thankyou for taking the time to leave your review.
Please accept our apologies for the difficulties you have faced in contacting us, we are currently experiencing extremely high call volumes at the moment and doing all we can to increase our call answering capacity.
We are currently utilising staff across all departments and actively training and recruiting more staff to ensure we can connect with our customers as soon as possible.
If you do still have any outstanding queries, you can also look to contact us at inf@staysure.co.uk or through or live webchat system available on our website.
Thank you for your patience
Kindest Regards
Leanne