Review of Modlily


Rated 1 out of 5 stars

UK Buyers beware please read this before you order

I am in the UK, delivery to me was fast from USA but sadly that was the only good bit. The sizing isnt quite right 12-14 come up small and I had to return 3 items - returns from UK cost a fortune - I paid nearly £22 to send by post office as Modlily specify that returns must be sent tracked. My parcel was 600g and it cost me £22. The refund took forever and I had to continually chase it. Customer services team were helpful but unless you specify, the refund is done as a credit to your Modlily account, it is not refunded to original payment method - more hassle more waiting. All in all my experience in ordering from Modlily was not worth all the hassle and the expensive return and lengthy refund process. I will not be ordering from them again
Order No is M2203092331122700

April 20, 2022
Unprompted review

Reply from Modlily

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily

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