Never received and lacking customer care
Shocking customer care, took 4 weeks and a PayPal dispute to get a refund on an order evri had for 3 weeks and delivered elsewhere. 3/4 days between emails to resolve, repetitive questions even after sending an email of evri saying they had delivered to the wrong address. Not even an apology or acknowledgement of the frustration of taking 4 weeks to get my money back on a lost order.
Reply from BEAUTY BAY
Hello Jade
Thank you for taking the time to write this review.
I am sorry to hear your concerns.
As you have not provided any order information, I am unable to investigate this for you please contact us via the ‘contact us’ sheet on the BEAUTY BAY site, help page. Alternatively, you can contact us via Twitter DM @BEAUTYBAYHELP or via email at customer.services@beautybay.com and we will get back to you as soon as possible.
If you have already done this, I can assure you we get back to you as soon as possible. Please note we work through all messages oldest to new and we are extremely busy, so ahead of time we thank you for your patience.
Apologies for any inconvenience or disappointment caused.
Kind Regards
Clare CS