Hi Paul,

Thank you for your review.

Sorry to hear that you've not heard back from our Content Integrity Team. They may take some days to get back to you, as they are an extremely busy department and their investigations can take time.

I can confirm that every review is investigated against our guidelines. No matter if a company has a paid subscription, or using Trustpilot for free, the process is the same. We do not show favour to businesses or reviewers, simply apply our guidelines fairly in every case.

They work on getting through cases as quickly as possible so I apologise for any delay and the team will be in touch ASAP. 

If you have any further questions, please reach the team here https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot