updated following contact with customer service team.
These don't work. Plain and simple. Have now emailed customer services so let's see what happens.
Update, customer service has been excellent and they have offered a solution. Rating Updated.
March 27, 2022
Reply from Phox Water
Hi Richard,
Thanks for reaching out, I'm sorry the experience so far has been a negative one, but we're keen to resolve it. I can see you've reached out to our service email and given the issue, I'm confident we can remedy this and improve the experience you've had so far :)
Best wishes