Online Order
I placed my order online and the card payment was authorised but then something went wrong and the order wasn't confirmed. I telephoned GAK who to start with were less than helpful and suggested I put my problem in an email. I told them that I wanted it sorting there and then and they then attempted to sort it. The suggestion was to place another order which I did and that was delivered next day. However my original order got reinstated two days later despite me asking that it be cancelled. Another phone call and a promise that it would be cancelled Eventually I received confirmation of this.
A case of when it works its good but when it doesn't its not so good
Reply from GAK Music Emporium
I'm sorry for all the trouble with your order, Terry! I can see that initially there was a problem with the online payment. It looks like a member of our mail order team asked our developers to sort this out and process the order for dispatch. I can see there has been some time lag here which has confused matters! The order was eventually processed but it has now been cancelled and the preauthorised card payment has been reversed. Please allow 2-3 days for your bank to clear the funds back to your available balance. We are currently tested a new and improved online payments system which should remove errors such as this moving forward but I'm so sorry for the trouble this has caused!
Kind regards,
Dan
GAK.co.uk