I am in complete agreement with all the comments made in the previous bad reviews.
My experiences with this company go back over 40 years when it was owned by the Gumley family. The current ownership has taken all the bad parts of the old regime and added some more of their own. Scandalously overpriced and take inefficiency to a new level with some very dubious and unethical behaviour towards their "clients". They pick and choose what part of buildings maintenance and repair suits them and constantly make excuses for their failure to repair basic security measures. Their management of rented properties for landlords is just a money pit for repairs and badly executed repairs and their so called property managers swan around in company cars and behave as if they were the owners of the property and the legal owner has little or no say in what happens to their properties. They do not listen reasoned argument and disputes when the owners question the viability of repair bills. I was charged £75 for a plumber to be called out to one of the flats I own because the washing machine wouldn't empty it's water, it turned out that the tenants had pressed the stop on full facility on the machine and it was waiting for human input to restart the emptying cycle. The call out plumber charged £72 to press this button and no amount of reasoning or explanation would budge this management company from billing me for the work. The same plumber also changed a kitchen sink tap which was reported as faulty with a smaller one which behaved in the same way as the original tap and also now caused the water to miss the sink and no amount of reasoning would budge the property manager from his position that the work was done correctly, despite him soaking his own trousers when he operated the tap. It tuned out that the original tap hadn't been faulty but a pressure valve had been turned off probably by the tenants. This was only discovered when I was preparing the flat for sale, I had become sickened by the attitude of Gumleys and also the fact that almost 50% of the rental income was being taken as fees and repair bills. Sadly it is the case that all flats, [and also some terraced houses as it happens], in Glasgow have the legal requirement for a factor written into their missives. It's now the first thing I ask when purchasing a property, Who is the factor?