I’ve always used Parcel Force for valuable items believing their higher prices to be worth it for peace of mind should in the event of goods being lost or damaged. Sadly this opinion has now changed. I sold a coffee machine on eBay at the end of December. It arrived with damaged packaging and a huge dent in side of the machine. I filled out a claim form accordingly on their website which I found very hard to use/navigate, and it also kept on crashing. They asked for photos of the damage which I provided, and also for a questionnaire to be filled out the recipient. Both were done promptly. A month goes by before they asked for more pictures of the damaged packaging. I am unsure why they did not request this straight away, and I suspect this is an attempt to void the claim as most people would have discarded the packaging by this point (kudos to the recipient for taking photos of the packaging as well). Not wanting to ruin my feedback, I have been forced to issue a refund to the seller, so I am short £160 plus the £25 I paid for shipping nearly two months down the line. People slate Hermes but at least their claims process is quick and relatively hassle free. I would avoid using Parcel Force from now on