Very distressing situation ...
Do you remember the programme from 20 years ago where they set up camera to catch the salesman trying to sell a product to a vulnerable unsuspecting person ?
Flattery to begin with . Then ....
Personal comments about losing your husband ...
Acting like your thier best friend ...
Then the bad news that the loft has some type of damp ( moisture ) BUT DONT WORRY WE CAN SORT THAT OUT FOR YOU
Then the salesman states his phone is broke and he can only use it on loud speaker. While he phones the office to get a reduced price for the job, he tells his boss how lovely his customer is and states she doesn't look her age ( 80 yes) and then tells his boss the moisture reading . His boss gasps in horror and says if the customer participates in a new scheme which consists of 3 surveys after the works carried out then she would be entitled to a 30 % reduction . Thing is the house already has adequate insulation and the house was boiling hot as always , the salesman was hot and so were we . The salesman got very angry when I suggested he leave us with the quote stating as soon as he walked out that door the reduction would go with him ( repeated over and over again ) He sat and argued with myself ( I am the homeowners carer ) I told him she was vulnerable and he just wouldn't listen and kept referring back to the homeowner to carry on with the sale . He even stated the homeowner was asked if she needed someone with her and she said no so with all respect it was nothing to do with me ...I was close to calling the police but he came to his senses and asked if he should leave which we all agreed he should . There was a lot more that happened inbetween which I will save for a response when needed . The salesman also phoned the homeowner later that evening and told that she had agreed then went silent ...she told him she hadn't and ended the call . She was then scared to go for her papers the following day and I stayed with her all that day because she didn't want to be alone . I phoned this company who the salesman works for and they were very concerned about this incident . A manager was supposed to ring me back today but sadly didn't get round to it as its obviously not a priority. I'd like to know what action they have taken ? I'd like to know why they think it's OK to not treat this incident as a serious incident . Elderly people should not be in a situation with a stranger who is asking for thousands of pounds within 30 minutes of meeting them no matter what service is being offered . Don't just blame the salesman, the company is responsible for their employees and the guy at the office making all the right noises and offering discounts for ridiculous reasons is also at fault . Its a joint effort and if I hadn't have been there they would have got thousands of pounds too . Shocking and very sad to think this is happening to our loved ones and the most vulnerable in our society .