Problem solved
After uploading a photo and submitting the test result, I received an email to say the submission had been rejected as the QR code could not be recognised, which I suspected as the image was quite blurred. I contacted Vivo and spoke to a lady by the name of SIGNE, who was most helpful and resolved the issue immediately.
Reply from VIVO Clinic
Good morning,
We're sorry to hear that you had an issue with submitting your test result. We here at Vivo pride ourselves on always aiming to provide a professional and friendly customer service experience that is available 24/7 so we are glad that Signe was quick to rectify this for you. We thank you for leaving us a five-star review and hope you will consider our services again in the future.
Regards,
Vivo Customer Care Team.