The support team is brilliant. I ordered a Volca Keys synthesizer to the UK well before Xmas and had to wait a little while. I then saw that the courier had put the parcel on hold for more than 10 days. I called music store, they picked up the phone without waiting time (not usual these days anymore) and told me that they had issues with one delivery service. I then ordered the same item again directly to Germany (where I was planning our vacation). The parcel arrived 2 days before Xmas. All good! The return of the initial order (received in January) was quick and easy. No questions asked. Thumbs up for customer service! The Volca Keys is stunning as well.