Trying to get hold of this company is a nightmare.
We ordered a cabin bed and mattress for our son, we also paid for next day delivery.
The items arrived the next working day so I dismantle his old bed and took this to the tip as we needed the room. I then went to put the bed up, however there were a few missing bolts so I was unable to put the bed fame up leaving our son with no bed. I went to open the mattress and realised that they had sent the wrong mattress they had sent one £30 cheaper then what we had paid for. I went to go on live chat but they weren’t available so emailed them straight away with the issue. Our son spent a night sleeping on the mattress on the floor upset his new bed wasn’t put up. I sent another email the day after but again no response, so our son spent another night on the floor. On the 3rd day I managed to get onto the live chat as they were no available, they said they had no emails off me and to forward them on and passed me a different email. So I did, it took them 2 days to come up with a resolution offer which was to refund the difference in the mattress and refund the postage cost. They then said they will send the missing parts out.
These should come Monday but this means my son has spent 6 nights sleeping on the floor.

Trying to get hold of this company is a nightmare and a lot of others seem to have the same issue. I would recommend they get a contact number for people to ring with issues.