Review of Mystery Shoppers Limited


Rated 2 out of 5 stars

Had potential to be great

As an experienced mystery shopping I'm pleased that I'll be able to provide what is a very balanced and fair view. firstly, I would probably give this site 2.5 stars as in my opinion I would say they are great at some things and quite poor at others - How much more balanced can you get eh!

Things they do well:
1) Payments are mostly processed quickly and the communication on this is great. You're informed what tasks you've been paid for and how much the payment will be
2) Some of the tasks are really interesting and take little time for a reasonable payment
3) The feedback you're given from the QA team on your assignment is always useful and fair
4) Plenty of tasks available and a wide variety to chose from

Things they don't do so well

1) Sometimes It can be a little frustrating when you have a number of assignments as 'ready for pay' but then only a handful will be processed that week

2) The shopper briefs often have mistakes on them and this is frustrating when you're ready to do the task and then can't get in touch with anyone to clarify

3) Most tasks that you apply for could easily be auto assigned but instead they sit in pending for sometimes a week or more which is incredibly frustrating. I've had tasks approved weeks after the date I said I could do them and then chased for the completion cause eventually I just stopped looking to see if any had been approved.

4) The communication from the team could be better. Some of the team are lovely and make you feel like a valued member of their wider team. Others can sometimes speak to you like trash and give you a 'like it or lump it' kind of attitude

I eventually stopped using this site over a complete lack of communication following a charity task. Having stood in the freezing cold for 20 minutes trying to follow the process and contact someone as the charity rep was not present, I couldn't get an answer. Despite this, I followed the remainder of the task and waited an additional 30 minutes before going home and submitting the assignment as a 'no show' with photographic (time and dated) evidence. I immediately received a email from the project manager stating I would not be paid since I didn't call them and when i stated that I had called several times I was more of less called a liar. In addition, this task completed in full would take approximately 20 minutes to complete for a payment of £10. On the basis of the charity not being present at the location, you would have to wait on site for up to 30-45 minutes for half the pay rate. This as you can see when written down, isn't justifiable.

So sadly I don't use the site anymore but think it's a good side earning generally if you chose the tasks sensibly.

January 11, 2022
Unprompted review

Reply from Mystery Shoppers Limited

Hi Rayna, thanks for your review and sorry to hear that you've experienced the negative things you've listed here. We're going to feed this back and use what you've noted to improve the experience our shoppers have, so we appreciate you taking the time to write it.

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