Wow truly disgusted with the customer service received from LG! I had nothing but praise for them in a previous review over a TV remote, now we need assistance with an LG sound bar (within warranty) that has been cracking for a long time, they are asking ridiculous things of us. We have sent 2 videos of the fault which we had to sit all day to get due to it being so random but that isn’t good enough, they are saying they can’t hear the sound from the sound bar when the sound is on which you actually can, we know 100% it’s coming from the sound bar we’ve studied it long enough! We have a 77’’ LG OLED TV which they are now asking us to move the LG sound bar away from the LG OLED TV so basically your saying the LG sound bar isn’t really compatible even though it’s been sold as if it is! BUYERS BEWARE!!
I will be taking this up with trading standards from now on as you aren’t following through with your warranty.