£50 charge to change an error made on start date!
Accidentally put the wrong start date in the policy and immediately phoned to rectify it. They stated that they would then have to charge me £50 to change this as they couldn't update it on their system. Now have to wait 15 days until I can drive the vehicle. Appalling customer service won't be using this company again and do not recommend. UPDATE - company contacted me same day and agreed to cancel policy and refund charges incurred. Very prompt response and satisfactory resolution
Reply from 1st CENTRAL Insurance
Hi George,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We've reached out via Trustpilot to obtain some additional information from you.
Ashley
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Hi George,
Thank you for sending me your information. Once again, I'm sorry to hear of the experience you've faced with us.
I've passed this on to our customer relations team and someone will be in contact in due course.
Ashley