Review of John Lewis Money


Rated 1 out of 5 stars

JLP service levels are going down the loo

I have used JLP Card for almost 10 years now, recently my card was blocked by JLP, stating that its been compromised, when asked how, they were unable to answer, reason for that was in my opinion because there were 3x declined payment attempts by myself, where there was a keyboard mechnical issue, & one number was getting typed twice. they locked it, issued me a new card, had to go through the hessale of registering my new card across my subscriptions, where I pay my monthly subscriptions, took me a day.

When it comes to adding my card on Amazon & eBay, both sites were unable to process my new card, because I was getting an error message that...

..."This Card Cannot be used, as we do not hold required details for your Partnership Card Account"

Not even getting to OTP screen, this message is before OTP.

This above message is comming from JLP / Master Card not from Amazon / eBay.

Now I am gobsmacked, including JLP support, They held all my info for 10 years, now because they have isued me a new card, they just suddenly for got my details.

What a shame.

I have now decided that I will be clearing my balance by end of this month & will say good buy to JLP / Master Card for good & move on to different service provider.

Good luck on that JLP

January 6, 2022
Unprompted review

Reply from John Lewis Money

Hi there, sorry for any issues when attempting to use your new card. Should you need to discuss your concerns further, please do get in touch with our team on 0345 300 3833. ^Alan