The funny thing is, the job of the support team is to make life easier. When in reality it does the complete opposite. I attempted to return my iPhone XR battery case and they were of no help whatsoever. Spent 30+ minutes trying to update my phone to fix it (an update which is entirely irrelevant). Just to waste my time. All I wanted to do was return the damn product, but I guess that’s just too hard to figure out.