Ordered trainers (xmas present) from this company because they offer free returns, although you have to pay for postage from them. Very nice trainers but too small. I followed all instructions to return, ie, log into account, click on orders, click return button, NO Return Button. Live chat doesn't respond, email link doesn't respond, Customer Service phone line is closed. So what now? Disappointed grandson. Wish I'd not ordered fron here, My order no if anyone from Pro Direct Sports reads this is 61602030. Please assist, if you do I will amend my review.

Refund received, after being helped out by customer services. I've changed the review from 1 to 3 stars, as the trainers although didn't fit were excellent quality, I do feel the returns proceedure is very poor, it was impossible for me to return the trainers without paying postage, which was supposed be free, I feel if I hadn't left a poor review I wouldn't have been assisted before the returns window had expired, but thankyou for the refund.