If you do order from Anthropologie, pray that nothing goes wrong with your order. Customer service will be no help at all. I was told I had successfully cancelled my order, only to receive the dispatch notification the next day. I had the parcel delivered to a Collect+ location...or at least I was supposed to. The parcel was lost at the depot. After over a week of chasing it and being told it would definitely be delivered the next day, they said it was lost so would return to the retailer. I am not sure how they do this if the parcel is lost....anyway, I am supposed to wait for the parcel to be returned to receive my refund. Who knows if it will ever happen! Customer services are useless - they were the ones who originally said the order had been successfully cancelled, they have been beyond unhelpful since. They do not read what you have written or the history of your query. There is no process to make a formal complaint.