Poor service. Had to wait around 4 weeks for item to arrive even though it stated on the website that - quote: “All orders will be processed within 4 - 6 working days.” Contacted them regarding this and no apology or explanation was given.

When item did eventually arrive I tried to assemble it but the drilled bolt holes were not aligned properly so I had to basically make new holes so that the arms would fit into the bench.

Instruction manual was also inadequate.

On top of that, the personalised memorial plaque that comes with the bench was very poor quality; a cheap plastic material and the print looks faded; very unsatisfactory.

I expect a better service when paying £200 for an item. Suffice to say I won’t be buying from this company again.

Update:

I’d like to address The Laser Boutique’s response to my review. They stated that this item has a 14 - 18 day processing time which was stated on the listing. This information is false. I challenge anyone to go on to The Laser Boutique’s website and you’ll notice at the top of the page a comment that says: “ALL ORDERS will be processed within 6 - 7 working days. The website originally stated 4 - 6 working days but they have edited it and will more than likely edit it again after reading this post.

They also state that they have sold around 400 of these items and mentioned that they have not had any issues with bolts not aligning and therefore subtlety trying to imply that I am the one at fault and not the item.

Just like to add that I’ve only had the item a few weeks or so now and the wood is already started to deteriorate. I thought that they would have given the wood some kind of weather coating protection at the price I paid or at least given some instruction on how to preserve the wood for a longer period of time. Oh well you live and learn. I know to go elsewhere next time.