Ewemove Totteridge/Fichley
Sale if flat using Totteridge/ Whetstone branch.
Almost 4 weeks after instructing Ouali, we had just 1 viewing. FACT
Ouali claimed to have viewings but did not show, nor did the purchasers. FACT.
Ouali didnot respond to various calls and WhatsApp. FACT.
Purchase if house using ewemove Totteridge/ finchley
Ouali told us that the vendor, 84yrs of age, trusted him and would take his advice. FACT.
Ouali told us he was against bidding wars yet we had to increase our offer TWICE on order to secure the purchase, offering £36,000.00 over the asking price. FACT
Ouali shook our hands and congratulated us saying that our offer had been accepted. He place an "under offer" sign on the saleboard and online. FACT.
10 days later Ouali called and said we had lost the property. FACT.
You decide for yourselves if this is an acceptable level of service.
Reply from EweMove Sales & Lettings
Thanks for leaving your review, which we have investigated with the local branch.
We understand that due to your circumstances, it took longer than usual to finalise the marketing details of the property which included, floor plans, professional photography and a virtual tour. The property was subsequently advertised for a very short period and generated interest from prospective buyers. Unfortunately, as is often the case, for various reasons those that had enquired withdrew their interest which is disappointing both for you and our agent.
The offer you made was submitted to the Vendor, who accepted it in good faith. All offers are subject to verification with buyers asked to provide their proof of funding. As this was not made available in a timely manner, the vendor asked our agent to inform you that they no longer wished to progress with your offer. We are sorry that you were disappointed by this, but our agent was acting in accordance with the Vendors instructions.
Good luck with the sale of your property and any future purchase.
Ewenice