Hello, We are sorry you feel that way. When you appeal to POPLA, we ask you to provide evidence as part of your appeal submission as there is no opportunity to add evidence at a later date. We do advise motorists about how long our process takes. The parking operator offers the early settlement figure if the fine is payed within a certain amount of time after it is issued (usually 14 days) unfortunately, POPLA has no involvement in the early settlement charge and we are unable to hold this charge until after the appeal. We have an FAQ's section on our website which contains this information along with some other helpful advice about our services - https://www.popla.co.uk/faqs. Thank you