I bought some perfume some months ago and the one I received was not the one I expected. The issue was that the picture in their web didn't match the name of the perfume. I contacted them about it and they were very fast and quick replying back and at the end they gave me a refund and asked me to keep the perfume in any case since it was a mistake I'm their side. The perfume was a cheap one but still they solved everything in a very satisfactory way for me. I feel very confident on buying from them in the future again.