Review of Healthy Pets Insurance


Rated 1 out of 5 stars

healthy pets is a good name to fool…

healthy pets is a good name to fool people.
the vet put a claim in two months ago and still haven't been paid . healthy pets keep asking me for more information that is not relevant to what was done . should be call give me your money pet insurance . my dog had a breathing problem what is common in my dogs bread and needed a flap at the back of his throat taken away , but they want all his history from day of birth. and every time i give then the info the email back asking for the same info . they are trying every way possible not to pay . i know have an appointment with the Financial Ombudsman Service. hope this will get it sorted once and for all. BE WARNED ive had pet insurance for over 30 years and never have i been through this much grief . if you want anxiety this is the place to go

December 12, 2021
Unprompted review

Reply from Healthy Pets Insurance

Dear Darren,

Thank you for your review, and we're so sorry to hear that you have been unhappy with the claiming process. We appreciate that when a pet is unwell it is a stressful and upsetting time and it is never our intention to add to this should you come to claim, so it is disappointing to learn of your experience.

Please may you contact us at CustomerCare@healthy-pets.co.uk with details of your policy so that we may investigate your concerns? We hope that we can resolve this for you.

Kind regards,
Healthy Pets Team