Ordered via Amazon and received the wrong book entirely. They wanted me to arrange to post it back with my paypal details so they'd refund me a max of £3.20 postage.

No offer of a pre paid label. Raised a return via Amazon and I have a prepaid label for Hermes which they didn't even mention was available as an option.

I've ordered from them in the past but I'm afraid they've lost me now as a customer. Not for sending me the wrong book which is irritating, but these things happen but being happy to put me to further expense and inconvenience to right their mistake.