I thought people have been exaggerating about their poor quarantine experiences, but seeing is believing. It's been bad and only got worse from the initial booking stages to arriving at the hotel. Had to change flights twice, loosing money twice to be told "No quarantine rooms available in London, please rebook your flights!!" No one responded to multiple emails when i requested a family room. Felt exasperated.

I lost money during the booking stages due to their poor system, and then to pay the huge quarantine prices and be rewarded with dirty hotel rooms, windows that should- but don't open, no walking space in the room for 11 days, no meals provided, and when they do from a shockingly poorly nutritious menu, with one option for halal and one for vegetarian offered for the whole 11 days. I had to spend more money organising my own food. its a shambles.

I really don't know what i have paid for. someone making big money out of us.