Same thing as another reviewer I placed…
Same thing as another reviewer I placed an order on 2nd December. No confirmation email but money taken out of my account. Contacted customer service who gave me a tracking number for UPS. UPS site says Awaiting wholesale invoice. 10th December UPS site saying returned to France delivered to a DUVAL in Saran France ! I have today asked them to re-credit my card and will update you as and when
Reply from BYREDO
Dear Boderseer,
I apologise for this delivery experience. In full transparency, your package could not pass through the customs because of missing documents. I fully understand your disapointment and guarantee that we have worked on sustainable solutions to avoid this situation from happening again.
Should you need further assistance, I remain at your disposal.
Kind regards,
Julie