TERRIBLE PRICING STRUCTURE
Really disappointed with the pricing structure. Checked out the PCR price before going on holiday - £49 each. Whilst on holiday in Lanzarote UK Government changed rules from Lateral Flow to day 2 PCR so booked immediately - price had gone up overnight to £69 each. Got back off holiday and checked again to price had gone up yet again. A PCR test in Lanzarote is €20 each - so how can UK companies charge nearly £100 each? Quite disgusted in the price hikes just because they can.
The test itself was handled really well. The staff on site were great, very friendly and professional in very tough circumstances, although the site is quite difficult to find at Birmingham airport. The results also came through on time as promised. If the price had stayed at £49 it would have been five stars for service, but massively hiking up the pricse on the back of the UK Government panicking as usual is very unfair.
Reply from ExpressTest
Hi Paul, Thank you for taking the time to review. We are really happy to hear you were pleased with the service you received from the Birmingham Airport site staff. We understand your frustration with the government changes resulting in you requiring a different test type upon arrival. We are sorry you consider our tests to be expensive. We regularly benchmark our prices against other private providers and have identified that our prices are very competitive as mentioned in a number of the reviews here on Trustpilot. Kind regards Emma