Good product but poor customer service
Pants are good but the customer service is terrible.
Realised a mistake I had made after placing my order and immediately used their contact form to get in touch to see if I could amend it. No reply at all.
They do however respond on Facebook (maybe you should advise getting in contact with you this way if you don’t reply any other way). Still, my experience wasn’t great with this as whoever I spoke to seemed argumentative and wouldn’t even acknowledge what I was saying to them.
It has also been 10 days since my order and I have not received anything, or had any emails to say my items have been dispatched.
Reply from Step One
Hi Ben,
Thank you so much for taking the time to give us this feedback. We value your time and we truly apologise for your negative experience. We will be looking into this conversation and following up with the team member you spoke with. As for your contact form, we are so sorry there has been a delay in getting back to you. We are facing a massive influx in orders and enquires but rest assured we are working around the clock to respond to everyone as quickly as we can.
We appreciate your patience during this time.
Regards,
Step One