Trying to book family member into a hotel. Have sent the form off 3 times been told payment has failed. Bank have money waiting and have had no request for money. Calling the number is useless. Staff are rude and uninterested and won’t help at all. One offered to do the online form for me and take all my card details. Uncle is now stranded. As no rooms left for date he is flying back even though been trying for a week to organise the hotel package