Poor service
Poor customer service is what I expect from this company now. I've had this less than 5 years and it has needed repairs twice. The first time it failed (after 1 year), it took 3 visits by repairmen to fix it. I was told the first two times there was nothing wrong with it, and the third repairman found the loose wire.
I called for preventive maintenance two weeks ago and paid over $200. The lift failed after two weeks.
Other than a Toyota Starlet, this was the worst purchase of my life.
Reply from Stannah Stairlifts USA
Thank you for sharing your feedback. We are sorry that you feel your experience was unsatisfactory, as we have done our best to respond to your situation. Service is included with a new stairlift for the first year, and afterwards service is available for a fee. Annual service visits are recommended to keep your stairlift operating smoothly. According to our records you had not scheduled an annual visit in over a year. We have completed a complimentary service visit to address your most recent issue. With preventative maintenance and continued care your Stannah stairlift will last many more years.
Sincerely,
The Stannah Team