Update 5.11.21 amended 1* rating to 3* on the basis that HoF customer services team reached out to find a resolution. Thank you Matthew and Daniel for the additional goodwill gestures. Still very nervous about ordering online in future because of this experience, especially for pricey items in particular, John Lewis and Selfridges might be a safer option.
28.11.21 Received party shoes today in a broken box and the shoes have clearly been worn, dreading sending them back and wondering whether I will even get my money back, having seen these horrendous reviews. Not the HOF quality I have experienced over the years, it's now department store prices with bargain basement service. Absolutely shocking!