The new drop at the post office system ruined everything. I get around 6-10 parcels returned because they where not collected... And at first I thought my client didn't want to pick them up, although some really just order for home delivery... But they also don't get the note in the post.
There are elderly people, people shielding... They want home delivery... Not post office delivery.
If my return rate is still so high I will have to drop dpd completely.