16 months of absolute rubbish
I am fed up now of leaving one star reviews in order to try and get someone to resolve an issue that has been going backwards and forwards for 16 months!!
When you have a problem, Solidor throw their +\-5mm tolerance (and yes you are reading that right ) blame the installer, and then do nothing to help
I have a very expensive door that is utter rubbish, and all I get is a big standard response on Trustpilot so it appears that my issue is being taken seriously when it is not
If I could give a zero I would based upon the product and the aftercare / service you never seem to get
FYI even the installer does not know how to do what Solidor say needs doing so they and I are at a total loss !!!!
Reply from Solidor®
Hi,
We take all reviews received seriously and pass onto the customer service and technical team to address directly as soon as we receive further information. If the technical team have already been in touch as you have mentioned above, then we will have a job reference and can discuss again with your installer the next steps. Please provide your most up to date information using the Find Reviewer function and quote reference number SSTP177.
Kind regards,
Jess
Solidor