Worst experience ever selling a car
Was quoted a purchase price for my car, but since I had just paid it off and had not received a title yet, apparently it put a kink in things. I spent HOURS in the text chat and over 2 hours in hold times across 3 calls. One of those was to a supervisor who was actually the only person I spoke to that DID have an attitude. I live in Arizona and our state has not had paper titles for over 2 years. I had a title summary showing a clear title notarized directly from DMV, but they still wanted a paper title. In 2021 where car vending machines exist, they couldn't handle this one simple service. So after a second trip to the DMV to verify I could not get a paper title from them I went home and checked with Carmax. I got 2k more for my car and no nonsense. Was a longer wait than I expected there, but totally worth not having to deal with carvana
Reply from Carvana
Thank you for taking the time to share your concerns with us. We are sorry to hear your selling experience did not reflect the stress-free process we hope for. Being available for our customers is incredibly important to us. We are continuing to focus our efforts on improving our wait times and setting up clear expectations of what is required at the beginning of the process. Thank you again for your feedback. As this can be painful to read, we are always looking for ways to improve.