Very disappointed
I ordered a cage last week Wednesday, nearly a week ago, they said they take 1-3 days to dispatch their packages. It is now Tuesday and mine still hasn’t been dispatched.
I have even emailed customer service before if they could maybe ship it next day as I was getting two new guinea pigs on Friday that week. I was hoping that the cage would arrive by now but it hasn’t even been dispatched??
I have emailed customer service yesterday asking about my package as I received no email with a tracking number or shipping confirmation but got no response from them.
REALLY disappointed.
Reply from Kavee
Hello! Thank you for your feedback. As a small team, we sincerely appreciate your patience as we help all our customers during this busy time of year. We would be happy to follow this up with our customer service team if you kindly provide your order details to customercare@kaveecage.co.uk (as there is no order number attached to your Trustpilot review).