Dear Martin Sparks,

Thank you for taking the time to leave us this review.

We are sorry to hear of the issues with your order. Upon viewing your account, we can see your order was placed on the 30/09 for two pairs of computer work glasses. As there was no intermediate addition on your original prescription, this was calculated using your age and working distance by our Dispensing Opticians. These were then returned to us as seemed too strong for you.

We then replaced these with a weaker intermediate addition for you. Sadly, this was missed off one pair of the replacement glasses. We are deeply sorry for this. We can see you have spoken to one of our agents today (14/11) and we have processed an advance replacement for this pair.

We are deeply sorry for the inconvenience caused.

Kind regards,

Team GD