This should have been a straightforward pension transfer. Countless calls to their embattled receptionist after follow-up emails and letters fail to arrive. You have to monitor them constantly, even then I am baffled as to how it is possible that the only email and letter that I ever received were exactly the same - telling me that I have missed the deadline. Worse, the posted letter arrived at the time of the deadline!!??! I am livid that I have been chasing this since the end of August, and I have still NEVER SEEN the fabled Who Am I? pack to progress my enquiry.
I am so disappointed and angry at the absolute waste of my time caused by WPS's ineptitude. I feel like I've been scammed. Why do the big companies insist on using this appallingly useless company? From the other reviews there is a definite pattern here.